Puma777 Privacy Policy – Member Personal Data Protection

This Privacy Policy outlines the commitment of puma777 in protecting the privacy and data security of every individual using our platform. It applies to all puma777 platform users — including website visitors, prospective members, and active registered members.

When you use the puma777 platform — whether via the official website, mobile app, or any digital channel we operate — you agree to the collection and use of your information as described in this Privacy Policy. We encourage you to read this document carefully and contact us if any section is unclear.

This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy puma777, all of which together form a comprehensive agreement between you and our platform.

Puma777 only collects data that is necessary for specific and legitimate purposes. The following are the categories of data we collect and their purposes:

We may also collect data you provide voluntarily — such as feedback, satisfaction survey responses, or additional information submitted during the identity verification process. All data is collected through secure, encrypted channels.

Personal data collected by puma777 is used solely for legitimate and transparent purposes. We do not use your data for any purpose other than those stated below:

• Account Management: Creating, verifying, and managing your member account, including the KYC and identity verification process.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and efficiently.
• Service Provision: Enabling you to access all games and features on the puma777 platform seamlessly.
• Security and Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and other security threats.
• Service Communications: Sending important notifications related to your account, transactions, and security updates.
• Platform Improvements: Analysing usage patterns to improve the overall user experience and platform performance.
• Responsible Gaming: Monitoring gambling habits to identify members who may need assistance or self-exclusion limits.
• Legal Compliance: Meeting the legal and regulatory obligations applicable to puma777's operations.

Where you have given consent, we may use your data to send relevant promotional information and special offers. You may withdraw this consent at any time through the notification settings in your account.

Puma777 does not sell or trade member personal data to any party. However, we may share data with certain third parties in the following circumstances:

• Payment Service Providers: Banks, card processors, and e-wallet operators handling your financial transactions — subject to strict confidentiality agreements.
• Gaming Software Providers: Licensed game providers supplying casino content on our platform to ensure gaming integrity.
• Identity Verification Service Providers: Third-party KYC companies that assist us in verifying member identities and meeting AML requirements.
• Legal Authorities: Law enforcement agencies or regulatory bodies when required to do so by law or court order.
• Technology Infrastructure: Cloud and hosting service providers supporting the technical operations of the puma777 platform.

The puma777 platform uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. The following are the types of cookies we use:

• Essential Cookies: Required for core platform operations such as secure login, session management, and security. These cookies cannot be disabled.
• Functional Cookies: Saving your preferences such as language, display settings, and personal configurations for a better experience.
• Performance Cookies: Collecting anonymised information about how you use the platform to help us improve our services.
• Analytics Cookies: Helping us understand platform traffic and usage patterns in aggregate, anonymised form.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality. Essential cookies cannot be disabled as they are required for your account security.

Puma777 implements comprehensive technical and organisational security measures to protect member personal data from unauthorised access, loss, misuse, or accidental disclosure.

The security measures we employ include:

• Data encryption in transit using TLS/SSL 256-bit protocols for all communications between your browser and our servers.
• Data encryption at rest for all sensitive information stored in our databases.
• Role-based access control (RBAC) ensuring only authorised staff can access member personal data.
• Round-the-clock security monitoring with advanced intrusion detection systems (IDS).
• Regular security audits conducted by independent third-party experts.
• Two-factor authentication (2FA) is available for all member accounts for stronger login security.
• A clear incident response plan to address any data breach swiftly and effectively.

As a puma777 member, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights:

To exercise any of the above rights, please contact the puma777 support team via live chat within the platform. We will process your request within 30 business days.

Puma777 only retains your personal data for as long as necessary for the stated purposes or as required by applicable laws and regulations.

• Active Account Data: Retained for the duration your account is active and for any additional period required after account closure for compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years to meet AML legal requirements and financial reporting obligations.
• Support Communication Logs: Retained for 3 years from the date of last interaction for service reference and improvement.
• Technical Data & System Logs: Retained for 12 months for security and technical troubleshooting purposes.
• Marketing Data: Retained until you withdraw consent or close your account.

Upon expiry of the retention period, your personal data will be securely deleted using industry-standard methods, or fully anonymised for internal analytics purposes only.

Puma777 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. We are committed to being transparent about any changes made.

When material changes are made to this Privacy Policy:

• We will update the "Last Updated" date at the top of this document.
• Registered members will be notified via in-platform notifications or their registered email address.
• For highly material changes, we may require your acknowledgement before you can continue using the platform.

We encourage you to review this Privacy Policy periodically. Your continued use of the puma777 platform after any amendments are published constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the puma777 team is here to help.

You can reach us through the following methods:

• Live Chat: Available 24/7 directly within the puma777 platform for a fast response.
• Support Email: [email protected] — we aim to respond within 24 business hours.
• FAQ Section: Visit the page FAQ for answers to frequently asked questions about privacy.

For formal requests relating to data rights (access, correction, deletion), please clearly state the type of request and provide the necessary identity verification information so we can process your request promptly and securely.